Specialty coffee subscriptionMigrationsShopifyMarketing Automation
Incapto migrated its subscription and CRM to Shopify Plus without its subscribers noticing.
Incapto sells freshly roasted specialty coffee and bean-to-cup coffee machines on a subscription model. Webimpacto moved its ecommerce, subscriptions and CRM to Shopify Plus.
Shopify Plus
new platform
Subscription
complex model migrated without interruptions
CRM
migrated and integrated with the shop
6
languages across five markets
01 · The challenge
Migrating a complex subscription without losing a single subscriber.
Incapto had its own subscription model, with its own recurring payments, CRM and automations. Everything had to move to Shopify Plus without interrupting deliveries.
02 · What we did
A bespoke subscription engine and a connected CRM.
- Migration of the ecommerce to Shopify Plus.
- Bespoke subscription engine, seamless for the subscriber.
- CRM migration and integration with the shop and the ERP.
- Shop in six languages and five markets.
- Shopify POS in the physical shop.
03 · Results
Subscriptions, CRM and shops on a single platform.
Subscribers kept receiving their coffee without having to sign up again, and the brand manages all its channels from Shopify Plus.