What's included.
- An agent trained on your information
Catalogue, shipping and returns policies, size guides and FAQs as the single source of truth. - Order status and returns
Connected to your ecommerce platform to say where an order is or start a return without waiting for anyone. - Website, WhatsApp and email
The same agent and the same tone across every channel your customers use to contact you. - Product recommendations
Helps customers choose a size, model or available alternative, and links to the product page to buy. - Handover to a person
Detects when a query needs your team and passes it on with the full context of the conversation. - B2B lead generation
On service or B2B websites, it qualifies the enquiry and routes it to the right team, just like the assistant on our website. - Control and limits
Answers only with approved information, never inventing prices or terms, plus regular reviews of conversations. - Results dashboard
Queries handled, resolved without a person, handed over and the most frequent topics, so you can improve your shop.
We innovate at home first.
we use it first
Our website has its own AI assistant: we test in our business what we implement in yours.
in AI applied to ecommerce
Agents, content, imagery and measurement with AI in the day-to-day work of more than 100 professionals.
and ecommerce, connected
We integrate the agent with your shop, your CRM and your customer service tool, not as an island.
when they are needed
AI handles the repetitive; your team handles what needs judgement.
How we work.
- Query analysis
We review what customers ask you, through which channel and how much time your team spends on each topic.
- Knowledge base
We organise your catalogue, policies and approved answers, and define what the agent can and cannot do.
- Implementation and testing
We connect channels and systems and test with real conversations before opening it up to everyone.
- Continuous improvement
We review conversations, expand answers and measure resolution and satisfaction every month.
Frequently asked questions
Can an AI agent serve my customers without making mistakes?
It is configured to answer only with your shop’s approved information and to hand over to a person when it does not have the answer or the query is sensitive. Conversations are also reviewed regularly to correct and expand its answers.
Does it work on WhatsApp?
Yes. The agent can serve customers on WhatsApp, in the website chat and by email, with the same knowledge and the same tone across every channel.
Does it replace my customer service team?
No. It resolves repetitive queries (where is my order, how do I return it, which size should I choose) and frees up your team for the cases that need judgement and empathy.
What do I need to get started?
Your shipping and returns policies, your catalogue and access to your ecommerce platform to check orders. With that, we set up a pilot and measure it against your current customer service.
Request a proposal: AI customer service.
The AI team will reply with an initial scope assessment.