Retention
Services
Omnichannel loyalty programme
A loyalty programme that recognises the customer online, in the app and in store, with a single balance and a single profile.Programme strategy and mechanicsSingle customer profilePOS and in-store integrationSubscription models
Shopify subscriptions that pause, change and bill themselves: recurring revenue for a more profitable ecommerce business.Subscription strategyShopify implementationFlexible subscriptionsMarketing Automation
Automated email and CRM flows that recover baskets, drive repeat purchases and build loyalty.Automation and CRM auditLifecycle flowsTransactional emailsApp Development
A native app for your ecommerce store on iOS and Android, managed by Marketing from a single platform.Native iOS and Android appNo-code back officeSynced contentHow we work
How we work
- Audit
We review your customer base, current flows, repeat purchase and customer lifetime value.
- Strategy
We define segments, flows and the role of the app and email in repeat purchase.
- Implementation
We set up automations, the app and notifications, connected to the store.
- Optimisation
We measure repeat purchase, lifetime value and return, and improve every month.
FAQ
Frequently asked questions
What is retention in ecommerce?
It's the set of actions that make a customer buy again: email and SMS automations, loyalty programmes and the brand's own app.
Which tools do you work with?
Webimpacto works with Klaviyo, Connectif, HubSpot and Salesforce for marketing automation, and with App4less for the app.
Do you use AI for loyalty?
Yes: to segment customers by behaviour, personalise content and choose the best time to send.
Tell us about your project
Request a proposalOther areas